Many encoredeals users have reached out to ask what can be done about certificates that expired during the pandemic. Due to the changing nature of business here in Wilmington and around the world, we have left the choice to extend the expiration dates in the hands of each business. We know from over 35 years of working with the Cape Fear restaurant community that our local owners and stakeholders are up for the fight as we all move through this crisis together, and we’ll be surprised if anyone won’t honor a certificate that couldn’t be used because of the pandemic. That said, we ask that our users be as patient as possible as our local businesses navigate their way back to normalcy.
In accordance with our refund policy, in the first 30 days after purchase, encore will refund the purchase price of any certificate that is purchased but rendered useless because a business shuts down or refuses to accept your certificate.